Return and Refund Policy for Physiotherapy Packages

1. Satisfaction Guarantee: We are committed to providing high-quality physiotherapy services and personalized care. If you are not completely satisfied with your physiotherapy package, please let us know, and we will make every effort to address your concerns and provide the best possible experience.

2. Cancellation Policy: Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment to avoid any cancellation fees.

3. Non-Refundable Nature:   Please be aware that the physiotherapy package you have purchased is non-refundable. Once the package has been purchased, the fees are not eligible for a refund under any circumstances, including unused sessions.

4. No-Show and Late Cancellation Fees: If you do not show up for a scheduled appointment or cancel with less than 24 hours' notice, you may be subject to a no-show or late cancellation fee. The specific fee amount will be outlined in your package agreement.

5. Contact Us: If you have any questions or concerns regarding your physiotherapy package, please contact us by phone or email. We are here to assist you in the best possible way.

6. Changes to the Package: We reserve the right to modify the terms and conditions of the physiotherapy package, including the refund policy, at our discretion. Any changes will be communicated to clients in a timely manner.

Please note that the specifics of your return and refund policy may vary depending on your clinic's terms and local regulations. It's essential to communicate this policy clearly to your clients and have them acknowledge it before purchasing a physiotherapy package.

Delivery of Gift Cards

At Injury Wellness Center, we offer a convenient and eco-friendly method for delivering gift cards. Our gift cards are exclusively delivered electronically via email. This means you will receive your gift card in a digital format directly to your email inbox. Here's how the process works:

• Purchase: After you've completed the purchase of a gift card on our website, you will receive an email confirmation of your order.

• Processing: Our team will process your order, and the gift card will be generated electronically.

• Delivery Email: Once the gift card is ready, you will receive a separate email containing the electronic gift card. This email will typically be sent to the email address provided during the purchase.

• Recipient Information: If you're purchasing the gift card as a gift for someone else, you can forward the gift card email to the intended recipient or print it to give in person.

• Expiration Date: Please note that each gift card may have an expiration date. Be sure to check the expiration date mentioned on the gift card or in the email.

By choosing our electronic delivery method, you can enjoy the convenience of immediate access to your gift card, making it perfect for last-minute gifts or personal use. If you have any questions or require assistance with the delivery process, please contact our customer support team at info@injurywellnesscenter.ca.

Thank you for choosing Injury Wellness Center for your gift card needs. We look forward to serving you.